Issue #14 · April 28–May 4, 2026
Agent SLAs: When Critical Workflows Depend on Agents That Can't Promise 99.9%
88% of enterprise AI pilots never reach production. Zero providers SLA accuracy, task completion, or hallucination rate. The five-layer reliability framework, 5 case studies (Capital One $2.7B, Tyson $2.3M, Klarna $60M), and who pays when an agent makes a $50M mistake.